Legal
Terms and your rights
Our obligations to athletes, clubs and consumers
Draft for legal reviewThese statements have been prepared to reflect Artia's actual practice and the obligations that apply to it. They are a working draft and must be reviewed by a solicitor before publication. Nothing here is legal advice.
What Artia is, and is not
Artia is a screening and education service delivered by registered physiotherapists. Screening identifies where further assessment may be warranted. It is not a diagnosis, and it does not replace care from your treating practitioners. Artia does not provide emergency care. If you are unwell or in distress, contact your doctor, or call 000 in an emergency.
Practitioner obligations
- Every Artia clinician is registered with the Physiotherapy Board of Australia and regulated under the Health Practitioner Regulation National Law, and practises within the Board's Code of conduct, including its requirements on informed consent, confidentiality and health records.
- Clinicians hold current professional indemnity insurance arrangements, as required for registration.
- Artia and its clinicians follow the Australian Physiotherapy Association's Code of Conduct and scope of practice guidance, and refer on where a concern falls outside physiotherapy scope.
- Our advertising complies with section 133 of the National Law and AHPRA's advertising guidelines. We do not use testimonials about clinical care, create unreasonable expectations of benefit, or offer inducements without their terms.
Your consumer rights
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be supplied with due care and skill, be fit for the purpose we have described, and be supplied within a reasonable time. Nothing in our agreements limits those guarantees.
Our club services agreement is a standard form contract. We do not include terms designed to operate unfairly within the meaning of the unfair contract terms regime, and clubs may negotiate its terms with us.
Consent
- You cannot be required by your club to complete the screen. Participation is voluntary and is your decision.
- Screening consent is obtained before the questionnaire opens, each round.
- Research consent is separate and optional, and may be withdrawn at any time without any effect on your care.
- You may withdraw from the program at any time and request access to, or correction of, your information.
Complaints
Please raise any concern with us first at [email protected]. You may also complain to AHPRA at ahpra.gov.au regarding a practitioner, to the health complaints body in your state or territory, to the Office of the Australian Information Commissioner about privacy, or to the Australian Competition and Consumer Commission about a consumer law matter.
Still to be settled before launchInsurance confirmation for consulting, screening delivery and interstate engagements; the correct insured entity; state specific health records retention periods; the appointed privacy officer; and solicitor review of the services agreement clauses already flagged (termination, liability cap, IP restriction).